Orleans Central Supervisory Union Civil Rights Complaint Procedure

Individuals and groups are never discouraged from submitting a complaint of discrimination. Complaints may be written or verbal. Complaints may be anonymous. The Orleans Central Supervisory Union instructs program participants to send complaints of discrimination directly to the USDA Office of the Assistant Secretary for Civil Rights (OASCR). The complainant must file within 180 days of the alleged act of discrimination. The superintendent or appointed designee is responsible for implementing the Civil Rights Complaint Procedure. The complainant can file on their own directly with the USDA or report the complaint to the School Food Authority (SFA).
The contact information is found on the “And Justice for All” posters which are prominently displayed in all required areas.

1. All complaints alleging discrimination on the basis of race, color, national origin, age, sex (including gender identity and sexual orientation), or disability will be forwarded to the USDA Office of the Assistant Secretary for Civil Rights immediately.

• Mail:
  U.S. Department of Agriculture
  Office of the Assistant Secretary for Civil Rights
  1400 Independence Avenue, SW
  Washington, D.C. 20250-9410
  fax:
  (202) 690-7442; or
  email:
  program.intake@usda.gov
  
  Complaints should be put into writing, by the complainant, using USDA Program Discrimination Complaint Form, (AD-3027), (AD-3027) found online by clicking here.
  This form is available in English and Spanish.

English version
Spanish Version

 
2. In the event that a complainant makes the allegations verbally or in person and refuses or is not inclined to place such allegations in writing, the person to whom the allegations are made must record the details of the complaint for the complainant. Every effort will be made to have the complainant provide the following information:
a. Name and contact information for the complainant.
b. The date(s) during which the alleged discriminatory actions occurred or, if continuing, the duration of such actions.
c. The specific location and name of the entity delivering the service or benefit.
d. The nature of the incident or action that led the complainant to feel that discrimination was a factor.
e. The basis on which the complainant feels discrimination exists within any of the protected classes.
f. The names, titles, and business addresses of persons who may have knowledge of the discriminatory action. 

3. If the USDA determines that a civil rights compliant warrants an investigation, it will occur based on established USDA Food and Nutrition Services (FNS) policy and procedures, and then finalized into a report. They will investigate the complaint and this is the sole responsibility of the USDA. 

4. In addition to submitting the complaint to the USDA, the SFA will keep a Civil Rights Complaint Log on site. Maintaining confidentiality is crucial. As much information as possible will be documented, including:

• Name and contact information of complainant 

• Description of incident including date, time, location, and persons present

• Relevant Protected Base(s)

• Name of organization and individuals alleged to have engaged in discrimination

• Date of referral to USDA

• The findings of any investigation conducted

• Description of the final disposition of the complaint including any corrective action planned or taken

5. The SFA will also notify Child Nutrition Programs at Vermont Agency of Education of any complaints of discrimination. The State Agency maintains the information in a confidential database with limited access. Child Nutrition Programs does not investigate complaints of discrimination, but ensures complaints are received by the USDA and will cooperate in the tracking, processing, and resolving of complaints of discrimination. 

6. The Vermont Agency of Education does not discriminate on the basis of race, color, national origin, creed, marital status, sex, disability, age, gender identity, or sexual orientation in its programs and activities. Complaints alleging discrimination related to the Vermont Agency of Education protected bases of religion or martial/civil union status, will be sent to Emily Simmons, General Counsel, at emily.simmons@vermont.gov or (802)-828-1518.

This institution is an equal opportunity provider

USDA Nondiscrimination Statement

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.
Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.
To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

1. Mail:
   U.S. Department of Agriculture 
   Office of the Assistant Secretary for Civil Rights 
   1400 Independence Avenue, SW 
   Washington, D.C. 20250-9410; 

2. Fax:
   (833) 256-1665 or (202) 690-7442; or 

3. Email: 
   ​program.intake@usda.gov.

This institution is an equal opportunity provider.

Note: public resources are provided as a support for our families and are shared from outside service providers. OCSU is not responsible for the continued validity and verification of those resources.